Secure Customer Experience

Seamless security is now the #1 expectation of all online customers. The new regulatory burdens can make you uncompetitive, yet one mistake can take years to rebuild customer trust. How much do your customers trust you?

Our clients face two related cybersecurity challenges: providing a seamless customer experience and managing the increased burden of customer data protection.

Seamless Customer Experience

Seamless security is now the #1 expectation of all online customers. Organizations must understand their customer’s journey  or ‘experience’ from all angles. It’s critical for essential elements (like credential reuse and referencing) to be highly secure and readily available across all systems and processes. This is only achievable through intentional design. Seamless security involves carefully architecting the interactions between the systems of experience and systems of record (making and keeping promises).

Increased Customer Data Protection burden

Globally authorities are introducing new Data Privacy and Security rules. This has a significant impact on organizations who hold and process personal data. Data Controllers and Data Processors can now incur civil liability and penalties are increasing. If you outsource data processing to a cloud provider, they must be compliant and legally accountable for protecting the personal data entrusted to them.

Do you know:

  • Whether security requirements are preventing you innovating for your customers?
  • Which data to hold and which data you should pass through?
  • If you comply with customer Data Privacy and Security obligations?
  • If your 3rd party service providers comply with your customer Data Privacy and Security obligations?

Our consulting approach evaluates and makes recommendations for:

  • End-to-end transaction process flows (customer journey mapping)
  • Information compliance needs (GDPR, UK Data Protection Act 2018)
  • Security Architecture Assessment (AZURE, AWS, CISCO, Hybrid Multi-Cloud)
  • Data Controller and Data Processor security assessment (GDPR)
  • Fraud Prevention (identity, access, authorization tools and processes, PCI DSS)
  • Remedial design and implementation